Gregoire Total understand. As you may be aware Circuitco has been involved with OSHW for over 8 years. We are very excited about the 9 boards program and are comic red to making it a success and building a strong community. Thank you for your passion and I am also aware of your support of these types of communities We are happy to have you on board!
Clint CooleyCircuitco Electronics LLCPresident
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:33 PM (GMT-06:00) To: Clint Cooley clint@circuitco.com, dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Re: Is 96boards just another scam or another failing kickstarter project?
Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com.
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?
Thanks for the clarification. I have learnt myself how difficult and painful it is to ship out a new product!!! :-(
The 64-bit platform seems very attractive from a performance point of view and it's great to have a kind of 64-bit ARM Pandaboard.
Hopefully, Huawei will be as open-source as TI, or even more! ;-)
Grégoire
On 06/12/2015 02:39 PM, Clint Cooley wrote:
Gregoire
Total understand. As you may be aware Circuitco has been involved with OSHW for over 8 years.
We are very excited about the 9 boards program and are comic red to making it a success and building a strong community.
Thank you for your passion and I am also aware of your support of these types of communities
We are happy to have you on board!
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:33 PM (GMT-06:00) To: Clint Cooley clint@circuitco.com, dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Re: Is 96boards just another scam or another failing kickstarter project?
Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com.
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?
Hi Rod/Clint,
Any further updates? It's been two weeks (vs. the "few days" or "5 days" mentioned in your responses) and the AVNetExpress "promise dates" keep getting pushed farther out, without notice or explanation.
Thanks--
-Chris Tyler
________________________________ From: Dev dev-bounces@lists.96boards.org on behalf of Clint Cooley clint@circuitco.com Sent: Friday, June 12, 2015 5:39 PM To: gregoire@gentil.com; dev@lists.96boards.org Cc: customer.care@avnet.com; sales@circuitco.com Subject: Re: [Dev] Is 96boards just another scam or another failing kickstarter project?
Gregoire
Total understand. As you may be aware Circuitco has been involved with OSHW for over 8 years.
We are very excited about the 9 boards program and are comic red to making it a success and building a strong community.
Thank you for your passion and I am also aware of your support of these types of communities
We are happy to have you on board!
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:33 PM (GMT-06:00) To: Clint Cooley clint@circuitco.com, dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Re: Is 96boards just another scam or another failing kickstarter project?
Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com.
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?
First shipment to Avnet has been sent followed another today and tomorrow
Thanks,
From: Chris Tyler [mailto:Chris.Tyler@senecacollege.ca] Sent: Friday, June 26, 2015 2:38 PM To: Clint Cooley; gregoire@gentil.com; dev@lists.96boards.org Cc: customer.care@avnet.com; sales@circuitco.com; rod@circuitco.com Subject: Re: [Dev] Is 96boards just another scam or another failing kickstarter project?
Hi Rod/Clint,
Any further updates? It's been two weeks (vs. the "few days" or "5 days" mentioned in your responses) and the AVNetExpress "promise dates" keep getting pushed farther out, without notice or explanation.
Thanks--
-Chris Tyler
_____
From: Dev <dev-bounces@lists.96boards.org mailto:dev-bounces@lists.96boards.org > on behalf of Clint Cooley <clint@circuitco.com mailto:clint@circuitco.com > Sent: Friday, June 12, 2015 5:39 PM To: gregoire@gentil.com mailto:gregoire@gentil.com ; dev@lists.96boards.org mailto:dev@lists.96boards.org Cc: customer.care@avnet.com mailto:customer.care@avnet.com ; sales@circuitco.com mailto:sales@circuitco.com Subject: Re: [Dev] Is 96boards just another scam or another failing kickstarter project?
Gregoire
Total understand. As you may be aware Circuitco has been involved with OSHW for over 8 years.
We are very excited about the 9 boards program and are comic red to making it a success and building a strong community.
Thank you for your passion and I am also aware of your support of these types of communities
We are happy to have you on board!
Clint Cooley
Circuitco Electronics LLC
President
-------- Original message -------- From: Gregoire Gentil <gregoire@gentil.com mailto:gregoire@gentil.com > Date: 06/12/2015 4:33 PM (GMT-06:00) To: Clint Cooley <clint@circuitco.com mailto:clint@circuitco.com >, dev@lists.96boards.org mailto:dev@lists.96boards.org Cc: customer.care@avnet.com mailto:customer.care@avnet.com , sales@circuitco.com mailto:sales@circuitco.com Subject: Re: Is 96boards just another scam or another failing kickstarter project?
Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil <gregoire@gentil.com mailto:gregoire@gentil.com > Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org mailto:dev@lists.96boards.org Cc: customer.care@avnet.com mailto:customer.care@avnet.com ,
sales@circuitco.com mailto:sales@circuitco.com
Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?
They should be showing stock by Monday, it takes them a few days to shelve after receipt.
Thank you,
Clint Cooley
President
Circuitco Electronics LLC
1380 Presidential Dr #100
Richardson, TX 75081
Main: 214-466-6690
Fax: 214-466-6694
From: Rod Jones [mailto:Rod@circuitco.com] Sent: Friday, June 26, 2015 2:39 PM To: 'Chris Tyler'; 'Clint Cooley'; gregoire@gentil.com; dev@lists.96boards.org Cc: customer.care@avnet.com; sales@circuitco.com Subject: RE: [Dev] Is 96boards just another scam or another failing kickstarter project?
First shipment to Avnet has been sent followed another today and tomorrow
Thanks,
From: Chris Tyler [mailto:Chris.Tyler@senecacollege.ca] Sent: Friday, June 26, 2015 2:38 PM To: Clint Cooley; gregoire@gentil.com; dev@lists.96boards.org Cc: customer.care@avnet.com; sales@circuitco.com; rod@circuitco.com Subject: Re: [Dev] Is 96boards just another scam or another failing kickstarter project?
Hi Rod/Clint,
Any further updates? It's been two weeks (vs. the "few days" or "5 days" mentioned in your responses) and the AVNetExpress "promise dates" keep getting pushed farther out, without notice or explanation.
Thanks--
-Chris Tyler
_____
From: Dev dev-bounces@lists.96boards.org on behalf of Clint Cooley clint@circuitco.com Sent: Friday, June 12, 2015 5:39 PM To: gregoire@gentil.com; dev@lists.96boards.org Cc: customer.care@avnet.com; sales@circuitco.com Subject: Re: [Dev] Is 96boards just another scam or another failing kickstarter project?
Gregoire
Total understand. As you may be aware Circuitco has been involved with OSHW for over 8 years.
We are very excited about the 9 boards program and are comic red to making it a success and building a strong community.
Thank you for your passion and I am also aware of your support of these types of communities
We are happy to have you on board!
Clint Cooley
Circuitco Electronics LLC
President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:33 PM (GMT-06:00) To: Clint Cooley clint@circuitco.com, dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Re: Is 96boards just another scam or another failing kickstarter project?
Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com.
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?
_____
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