Thanks for the answer and the clarification. It's more the lack of communication and the feeling to be in front of a black box à la Kickstarter that triggers my comment to the mailing list. I guess that I'm not the only one in this situation.
I have waited for 4 months, at this point, I can probably wait for another week or so! Hopefully, customers (including me) are about to get those boards soon,
Grégoire
On 06/12/2015 02:27 PM, Clint Cooley wrote:
Hello Gregoire,
Thank you for the escalation and my apologies for the lack of proper communication.
As you may know Circuitco did the hardware development and the initial production for the Hikey board. Similar to any new product release there have been some delays. The good news is production boards are coming off our lines now and are shipping and hopefully stocked within the next 5 days or less.
I was unaware that Avnet actually allowed any purchase other than pre order but will be happy to check in to this for you as we do work very closely with them.
The Hikey project is very real and I assure you not a scam. We have actually delivered hundreds of pre production boards for Beta development that was very well received.
I am happy to directly address and facilitate a solution for you. Due to customer confidentiality I will need to do this outside the public forum.
Please contact me directly at clint@circuitco.com.
Thank you
Clint Cooley President Circuitco
Clint Cooley Circuitco Electronics LLC President
-------- Original message -------- From: Gregoire Gentil gregoire@gentil.com Date: 06/12/2015 4:08 PM (GMT-06:00) To: dev@lists.96boards.org Cc: customer.care@avnet.com, sales@circuitco.com Subject: Is 96boards just another scam or another failing kickstarter project?
To the project leader of 96 boards,
I have ordered through Avnet a HiKey board shortly after it was announced. My order is dated February 19, four months ago (PO Number: WEB5348914). And I still have received NOTHING.
The shipping date has been pushed at least three times on the Avnet website and the promise date is now /6/3/2015. BTW, today is 6/12/2015.
I have contacted 96boards back a months ago and after a short email exchange with CircuitCo (I still don't get it why my message was forwarded to CircuitCo), I didn't receive neither a precise shipping date, nor an explanation of what's going on.
So can the project leader of 96boards.org explain the situation and clarify if this project is just another scam or one of those failing kickstarter project to deliver? How can I get a refund? Avnet is refusing to reimburse.
I don't know if I'm the only one in this situation, but this is a complete poor experience. When I ordered, I didn't see a message like "you are not going to receive your board soon".
Grégoire
PS: There is even not an email address on the 96boards.org website. Who is in charge of this project?